We've serviced thousands of companies from many different industries over the years, and it's extremely likely we've run into whatever software you are using. From something as simple as Adobe or Microsoft 365, to your proprietary Windows-based state tax software to meeting HIPAA compliance standards, chances are we’ve dealt with it before and can troubleshoot it without any trouble. And don’t worry if you’re a Mac or Linux user, our IT experts are experienced with all of today’s popular operating systems - not just Microsoft!

Absolutely! 24 hours a day, 7 days a week, 365 days a year. No matter where you are or what time of day it is, our team is ready to help. When you sign on with IDU, you’re getting the help you need whenever you need it. We operate on your schedule.

Plain and simple: our employees.From our IT service desk technicians all the way to our executive team, we all know that the customer experience is the top priority. A server is a server, but the technician helping you with it is a variable, as is the help desk team whom your employees will rely on day in and day out.

Getting the complete requirements from clients may take some time. But no worries, we have got you covered with our BA’s who can help you with that process. After all requirements are received it may take us from 45 to 180 days to complete the project.

We offer both Fixed and TIme and Resource based pricing options. It depends on the project's implementation requirements and the level of customization required by clients.